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  "path": "/slightly-unnerving-greene-king-enlists-ai-to-answer-pub-phones/",
  "publishedAt": "2026-04-29T04:00:00.000Z",
  "site": "https://www.cityam.com",
  "tags": [
    "Business",
    "Hospitality",
    "[...]"
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  "textContent": "Greene King has turned to AI-generated assistants to staff its bars as hospitality firms battle to absorb rising costs, City AM can reveal. The Chinese-owned pub chain, one of the UK’s largest, is using a “virtual assistant” named “Charlie” to answer the phone at a number of sites, including in London. The shift to digital [...]",
  "title": "‘Slightly unnerving’: Greene King enlists AI to answer pub phones"
}