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  "description": "This pay sucks. And for a hybrid role, it sucks way fucking more. BINGO.",
  "path": "/customer-support-specialist-4/",
  "publishedAt": "2026-02-17T05:55:00.000Z",
  "site": "https://www.jobs.supporthuman.cx",
  "tags": [
    "Checkr",
    "Closed",
    "Newsletter Issue",
    "Customer Support Specialist",
    "Forbes Cloud 100 2025 List",
    "Breakthrough Company",
    "_our website_",
    "_San Francisco’s Fair Chance Ordinance_",
    "Applicant Privacy Policy"
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  "textContent": "## Checkr | $16.83-$21.16/hr ($35,006.40 - $44,012.80)\n\n⛔\n\n****This job is closed and no longer accepting applications.**** I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.\n\n**Steph's Notes:**\n\n> Grit - We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.\n\nThere's a part of me that wants to BINGO out anything that mentions hustling. I won't. But I want to.\n\nI do like their hiring philosophy, though. Green flags there.\n\nThis might be the only company I've seen that brags about being a great place to work, _and_ the Glassdoor reviews reflect that (and seem pretty balanced regarding pros/cons). Refreshing!\n\n> Demonstrated resilience, self-management, and commitment to continuous learning and improvement\n\nWoof.\n\n> What You'll Get - A fast-paced environment\n\nOoh, just what I always wanted!\n\n> opportunity for advancement\n\nThat's not suspicious at all.\n\n> Hourly Pay Range (Nashville, TN) $16.83 - $21.16 USD\n\nThis pay sucks. And for a hybrid role, it sucks way fucking more. **BINGO**.\n\nNewsletter Issue\n\n* * *\n\n### Original Job Description: Customer Support Specialist\n\n**About Checkr**\nCheckr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.\n\nWe’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.\n\n**About the team/role**\n\nTruework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!\n\nThe Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a **Customer Support Specialist,** you’ll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.\n\n**What you’ll do**\n\n  * Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism\n  * Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate\n  * Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail\n  * Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction\n  * Contribute to knowledge base content and process improvement by identifying support trends and customer pain points\n  * Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey\n\n\n\n**What you bring**\n\n  * 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup\n  * Exceptional verbal and written communication skills with strong active listening and reading comprehension\n  * Proven ability to troubleshoot software and hardware issues using multiple platforms and tools\n  * High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy\n  * Demonstrated resilience, self-management, and commitment to continuous learning and improvement\n\n\n\n**What you’ll get**\n\n  * A fast-paced and collaborative environment\n  * Learning and development allowance\n  * Competitive cash and equity compensation and opportunity for advancement\n  * 100% medical, dental, and vision coverage\n  * Up to $25K reimbursement for fertility, adoption, and parental planning services\n  * Flexible PTO policy\n  * Monthly wellness stipend\n\n\n\n**Pay Transparency Disclosure**\n\n _One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see_ _our website_ _._\n\nHourly Pay Range (Nashville, TN)\n\n$16.83 - $21.16 USD\n\n _At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location._\n\n**Equal Employment Opportunities at Checkr**\n _Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the_ _San Francisco’s Fair Chance Ordinance_ _._\n\n\n**Applicant Privacy Policy**\nIf you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.\n\n _*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g.,__name@checkr.com_ _or_ _name@ext.checkr.com_ _)._",
  "title": "Customer Support Specialist",
  "updatedAt": "2026-02-23T15:54:13.621Z"
}