PiccyBot On iPhone has been broken for 2 weeks!

Hey everyone! How many of you use PiccyBot (an app that lets you recognize videos, photos and PDFs for the blind)? Well, I’m a totally blind blogger and I rely a lot on this app. I even considered buying a premium version at some point, but it’s been broken for over 2 weeks.now! It neither loads a video completely through the “share” menu in YouTube/Photos app (just shows me the “try again” button), nor does it select the video from the video photo roll. Most often though, it displays “unable to process the video.” I tried doing this with multiple videos shared from YouTube and TikTok, as well as my photo roll. And yeah, I’m using an iPhone 13 with IOS 26.5 on board and I updated PiccyBot to the latest version today, but it won’t work either. The grossest part here is that I emailed their support service over a week ago and nobody even bothered to respond. Guess it’s 2026 when most people don’t want to take any responsibilities, even if their product is commercialized …. I just hoped maybe we can collectively email them and it would help. Also, I wrote a 1-star review in the Appstore today and I can’t find it in the most recent one. I don’t know whether it’s because I can’t see my own reviews on the Appstore or because the developers just removed my review