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  "path": "/news/2026-05-hotel-chatbots-customers.html",
  "publishedAt": "2026-05-25T07:00:05.000Z",
  "site": "https://techxplore.com",
  "tags": [
    "Consumer & Gadgets"
  ],
  "textContent": "Travelers who use AI-powered chatbots on hotel booking platforms often feel uneasy. That discomfort can cause them to disengage or delay booking decisions, according to new research from the Texas A&M College of Agriculture and Life Sciences.",
  "title": "Research finds hotel booking chatbots can 'creep out' customers"
}