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  "path": "/news/2026-04-center-rep-emotionally-exhausted.html",
  "publishedAt": "2026-04-02T09:40:01.000Z",
  "site": "https://techxplore.com",
  "tags": [
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  "textContent": "When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is doing more than answering questions.",
  "title": "Your call center rep is emotionally exhausted—their computer may know when to help"
}