What chatbots can teach humans about empathy

Over half of U.S. adults are using large language models (LLMs)—such as ChatGPT, Gemini and Copilot—in some capacity. Whether using artificial intelligence to create grocery lists, turn oneself into a Muppets character or divulge one's deepest, darkest secrets, humans are relying more on AI models in their everyday lives, possibly because AI chatbots have been shown to generate responses that make people feel validated, seen and heard.