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  "path": "/news/2026-02-chatbot-bias-users-lot.html",
  "publishedAt": "2026-02-09T12:00:02.000Z",
  "site": "https://techxplore.com",
  "tags": [
    "Consumer & Gadgets"
  ],
  "textContent": "Customers are 32% more likely to buy a product after reading a review summary generated by a chatbot than after reading the original review written by a human. That's because large language models introduce bias, in this case a positive framing, in summaries. That, in turn, affects users' behavior.",
  "title": "How much does chatbot bias influence users? A lot, it turns out"
}