6,000+ Customers to Be Compensated After Winter Heating Failures in Sofia

The Energy and Water Regulatory Commission (EWRC) has ordered “Toplofikatsiya Sofia” to compensate thousands of customers who were left without heating and hot water during outages over the winter months. The decision follows an extraordinary inspection triggered by a signal from the national Ombudsman regarding disruptions in the capital between December 2025 and January 2026. According to the regulator, the company must, within one month, calculate the individual compensation due to 6,197 affected users....