{
  "$type": "site.standard.document",
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  "path": "/t/banked-codex-usage-reset-never-received/1385544#post_4",
  "publishedAt": "2026-07-04T10:58:40.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "@anise."
  ],
  "textContent": "Thanks for the update @anise.\n\nAt this point, the best next step is to open a support ticket by emailing **support@openai.com**. Once you receive a case ID, please post it here in the thread so we can take a closer look and check what's happening on the backend.\n\nHopefully we can get to the bottom of it once we have that reference.\n\n-Mark G.",
  "title": "Banked Codex Usage Reset Never Received"
}