Trapped in a Support Loop: Denied refund after bot confirmed 14-day accidental purchase eligibility (Cases #10775718 & #10866477)

Hi @potetofries, thanks for sharing the details and for including Case #10775718 (along with the duplicate Case #10866477). We've noted your request. We'll follow up with you directly through your existing support ticket via email, as that's the appropriate place to review billing cases and provide any updates. To avoid splitting the conversation across multiple channels, we'll be closing this thread. Please keep an eye on your email for our response. -Mark G.