{
  "$type": "site.standard.document",
  "bskyPostRef": {
    "cid": "bafyreif5jlfbs43j3hy6iun7324qp5gacmwzf5ov4ewgotiwxpbsvh54im",
    "uri": "at://did:plc:lk3jfj3zq4k4wxnk474axylu/app.bsky.feed.post/3mpqshikcrx32"
  },
  "path": "/t/locked-out-of-codex-due-to-old-phone-number-verification-while-chatgpt-still-works/1385653#post_1",
  "publishedAt": "2026-07-03T14:35:08.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "@OpenAI_Support"
  ],
  "textContent": "@OpenAI_Support I am experiencing the same Codex old-phone-number verification issue.\n\nI can access ChatGPT normally, but when I try to log in to Codex, I am forced to verify using an old phone number that has been permanently deactivated. I cannot receive SMS or WhatsApp codes, and no alternative verification method is offered.\n\nThis issue happened a few times in the past, but later Codex stopped requiring the old phone verification and I was able to use it normally again. Recently the old-phone verification requirement appeared again, and now I am fully blocked from Codex.\n\nMy account has an active ChatGPT Plus subscription and is important for my work.\n\nSupport case number: 10909171\n\nCould you please review my case for the same account-specific Codex unblock/change mentioned in this thread?\n\nThank you.",
  "title": "Locked out of Codex due to old phone number verification while ChatGPT still works"
}