{
  "$type": "site.standard.document",
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  "path": "/t/locked-out-of-codex-because-of-an-old-phone-number/1382387?page=6#post_115",
  "publishedAt": "2026-07-03T04:08:59.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "@OpenAI_Support"
  ],
  "textContent": "@OpenAI_Support Having same issue\nCase Number: 10890586\nThis started after I upgraded my subscription from ChatGPT Plus to Pro. Before the upgrade, I was able to use my account normally, but after switching to Pro, Codex started requiring verification through an old phone number that I no longer have access to.\n\nChatGPT web login still works, and I’ve already added passkey/passphrase-based sign-in and replaced the old password-based login flow with the current secure authentication methods. However, Codex still forces legacy phone verification instead of using my current passkeys/MFA.",
  "title": "Locked out of Codex because of an old phone number?"
}