{
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  "path": "/t/trapped-in-a-support-loop-denied-refund-after-bot-confirmed-14-day-accidental-purchase-eligibility-cases-10775718-10866477/1385582#post_1",
  "publishedAt": "2026-07-02T20:19:40.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hi everyone,\n\nI am hoping a community moderator can help me escalate Case **#10775718** (and duplicate Case #10866477), as I am completely stuck in a support loop receiving generic, copy-pasted rejections that ignore my actual situation.\n\nOn July 1, 2026, my account accidentally auto-renewed. I was asleep when the charge happened, but I officially canceled the subscription within hours of waking up and have strictly maintained zero usage on the account since the renewal.\n\nWhen I used the help chat, the AI support explicitly told me: _“for web purchases, accidental purchases are generally eligible if you request it within 14 days of the charge.”_\n\nDespite falling perfectly within this 14-day window and having zero usage, my escalated ticket was just closed by an agent named **Cristel** with a generic “subscriptions are non-refundable” template. I also received the exact same canned response on my duplicate ticket from another agent, **Karen**. Neither agent addressed the 14-day accidental purchase policy that their own system cited.\n\nCan any moderators please help flag my case to a real billing specialist? Thank you!",
  "title": "Trapped in a Support Loop: Denied refund after bot confirmed 14-day accidental purchase eligibility (Cases #10775718 & #10866477)"
}