False-Positive Deactivation & Instant Appeal Auto-Rejection Bug

Hi @seeyoshirun, thanks for laying out the details. I can definitely see why this would be frustrating, especially if you believe this was a false positive and you've lost access to important conversations and data shortly after your subscription renewed. If you've already submitted an appeal, could you post your case ID or ticket number here (please don't share your account email publicly)? That will make it easier for us to help monitor the status of your case and check further if needed. Hopefully we can get a better picture of what's happening once we have that reference. Looking forward to your update. -Mark G.