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  "path": "/t/locked-out-of-codex-because-of-an-old-phone-number/1382387?page=5#post_98",
  "publishedAt": "2026-06-30T06:18:39.000Z",
  "site": "https://community.openai.com",
  "textContent": "Same issue here — support case 10740495.\nI can sign in to ChatGPT, but not Codex Desktop or Codex CLI. After email login and Authenticator app MFA succeed, I’m still forced to complete SMS/WhatsApp verification to an old phone number I no longer use (ends in 9288); that line is out of service, so I can’t receive codes.\n\nI already updated Text message MFA in Security settings to my new number, but Codex client verification still sends codes to the legacy number, not the one shown in my account settings. Please fix the phone on file for Codex auth or let me complete verification with my current MFA number.",
  "title": "Locked out of Codex because of an old phone number?"
}