Business workspace was deactivated

OpenAI_Support:

Thanks everyone for sharing your case numbers and the additional details.

For anyone seeing the option to reactivate a Business workspace: if the original workspace is greyed out, you may be prompted to create/purchase a new subscription for that same workspace. This can be expected as part of the reactivation flow.

Important: when going through the Purchase subscription flow, make sure you select the same number of seats as the original deactivated workspace, or more. This is needed so the previous workspace members and their associated workspace data can be restored properly.

If you select fewer seats than the original workspace had, only that smaller number of seats will be active after reactivation, and the remaining members may not get access to their previous workspace data.

Thank you Smith for the clarification. However, our concern is about billing. Will we be charged again for the seats we have already paid for as part of our existing annual subscription? Our subscription runs until April 2026 and has been fully paid. We should not have to purchase a new subscription to reactivate access to a service we have already paid for. Case #10506032