ChatGPT lost me on subscription experience, not product quality

Thanks for your reply, and thank you for the warm welcome. I understand why my first post might seem unusual at first glance. My intention wasn’t to promote Claude or suggest that people should choose another AI platform. In fact, my conclusion was the opposite: I believe ChatGPT is the stronger overall product. The point I wanted to share was that my purchasing decision was ultimately influenced by the subscription experience rather than the product itself. As someone evaluating AI platforms for long-term professional use, I see pricing, billing, invoicing, VAT handling, and the purchasing process as part of the overall user experience—not just administrative details. I thought it might be useful to share a real-world purchasing decision with the product team and the community. Even if others have different priorities, understanding why customers make certain decisions can sometimes be just as valuable as discussing technical features. Thanks again for taking the time to comment. I’m looking forward to learning from and contributing to the community.