{
  "$type": "site.standard.document",
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  "path": "/t/windows-desktop-apps-sidebar-icons-vanish-conversations-empty-and-login-button-does-nothing-after-logout-browser-works-fine/1384963?page=2#post_36",
  "publishedAt": "2026-06-27T09:51:23.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "https://chatgpt.com"
  ],
  "textContent": "### Summary\n\nThe Windows ChatGPT Desktop app became unusable after a rendering failure and now cannot be logged into after reinstalling.\n\n### Environment\n\n  * ChatGPT Desktop: 1.2026.133.0\n\n  * Windows 11 Enterprise 25H2\n\n  * OS Build: 26200.8655\n\n  * Microsoft Edge reinstalled\n\n  * Web version works correctly\n\n  * ChatGPT Plus account\n\n\n\n\n### Initial issue\n\n  1. Started a new conversation.\n\n  2. Sent a prompt.\n\n  3. The conversation was created successfully.\n\n  4. The conversation received an automatic title.\n\n  5. The assistant response never appeared.\n\n  6. The conversation remained empty except for the title.\n\n\n\n\n### After troubleshooting\n\nI performed:\n\n  * Repair\n\n  * Reset\n\n  * Complete reinstall\n\n  * Reinstalled Microsoft Edge\n\n  * Rebooted Windows\n\n\n\n\nAfter reinstalling, the application opened normally but the **Log in** and **Sign up** buttons stopped working completely.\n\n### Current behaviour\n\n  * The application starts.\n\n  * UI loads normally.\n\n  * Menus and other controls work.\n\n  * Only **Log in** and **Sign up** do nothing when clicked.\n\n  * The browser version at https://chatgpt.com works normally with the same account.\n\n\n\n\n### Windows Event Viewer\n\nApplication Hang:\n\n  * Event ID: 1002\n\n  * HangType: Quiesce\n\n  * Process: ChatGPT.exe\n\n  * Version: 1.2026.133.0\n\n\n\n\nThe application does not crash but becomes unresponsive during the authentication flow.\n\n### Additional information\n\nI also verified:\n\n  * HTTPS URL handling works.\n\n  * Default browser works.\n\n  * OAuth page can be opened manually.\n\n  * WebView2 Runtime reports itself as already installed.\n\n  * Edge Update reports:\n`Installation failed. The Microsoft Edge WebView2 Runtime is already installed for the system.`\n\n  * Reinstalling Edge did not resolve the problem.\n\n\n\n\n### Expected behaviour\n\n  * Responses should render normally.\n\n  * After reinstall, the Login button should start the authentication flow.\n\n\n\n\n### Actual behaviour\n\n  * Responses stopped rendering.\n\n  * After reinstall, Login and Sign up no longer perform any action.\n\n\n",
  "title": "Windows desktop app's sidebar icons vanish, conversations empty, and login button does nothing after logout (browser works fine)"
}