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  "path": "/t/wrongfully-banned-account-apple-subscription-lock-unable-to-use-chatgpt-at-all-please-help/1384959#post_1",
  "publishedAt": "2026-06-27T04:00:04.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hi,\n\nI’m writing because a wrongful account ban has triggered a chain of issues that has left me with no way to access ChatGPT Plus at all — as a paying customer.\n\n**What happened:**\n\nMy account was banned shortly after I purchased ChatGPT Plus via Apple Pay. I strongly believe this ban was a mistake — I had done nothing that violated the Terms of Service. My only action prior to the ban was completing a legitimate payment. I submitted an appeal, but it was rejected without a clear explanation.\n\nTo continue using the service I was paying for, I created a new account. But now I’ve hit a second wall:\n\n_“Your subscription is associated with a different account.”_\n\nBecause the original (wrongfully banned) account is still linked to my Apple ID in OpenAI’s system, my new account cannot subscribe via Apple Pay.\n\n**The result:**\n\n  * Old account: wrongfully banned, cannot log in\n  * New account: blocked from subscribing due to the Apple ID association left behind by the banned account\n  * Net outcome: I have **zero access** to a service I paid for in good faith\n\n\n\n**What I’ve tried:**\n\n  * Cancelled the subscription via iOS Settings → Apple ID → Subscriptions\n  * Waited for the billing period to fully expire\n  * Contacted support — was told this is an Apple-side issue and nothing can be done\n\n\n\n**What I’m asking for:**\n\n  1. A proper review of the original ban — I believe it was wrongful and would like it reconsidered\n  2. If the ban cannot be reversed, please clear the Apple ID subscription association so my new account can subscribe normally\n\n\n\nI want to be a paying customer. I was one. The ban was a mistake, and the subscription lock is a direct consequence of that mistake. It’s not fair that I’m being penalized twice — first by losing my account, then by being unable to start fresh.\n\nI hope OpenAI takes this seriously. Losing a loyal customer over an erroneous ban is an outcome that benefits no one.\n\nThank you for your time.",
  "title": "Wrongfully banned account + Apple subscription lock = unable to use ChatGPT at all — please help"
}