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  "path": "/t/pro-20x-account-deactivated-without-any-abuse/1384898#post_1",
  "publishedAt": "2026-06-26T11:25:52.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hello OpenAI team and community staff,\n\nI am opening a new topic because my issue appears to be different from a simple subscription downgrade.\n\nMy ChatGPT account currently shows an identity verification error saying that the account has been deleted or deactivated. This happened around the June 25 Pro/20X / Android subscription issue period.\n\nMy Help Center case number is: 10525347.\n\nSummary of the issue:\n\n  * My account was a normal personal ChatGPT subscription account.\n\n  * The subscription was related to Pro / 20X access through Android / Google Play.\n\n  * When I tried to log in, I received an error saying the account had been deleted or deactivated.\n\n  * I did not intentionally delete the account.\n\n  * I did not receive any OpenAI deactivation email, warning email, appeal link, or identity/age verification email.\n\n  * I checked Inbox, Spam/Junk, Promotions, and All Mail, but there was no OpenAI notice explaining the account action.\n\n  * The only related email I received was from Google/Google Play saying that my refund request would not be approved.\n\n  * The Google Play payment account is different from the affected ChatGPT login email.\n\n  * The Google Play payment email may have been associated with a previous account issue, so I am concerned there may have been an incorrect billing/account association.\n\n  * My issue appears to involve account deleted/deactivated status, missing OpenAI notification email, Google Play subscription/payment confusion, and possible Pro/20X or account-status synchronization issues.\n\n\n\n\nFor clarity, I am not claiming this is only a subscription downgrade. My account is not simply showing Free Tier — it shows deleted/deactivated during login. I am asking for manual review to confirm whether this is an account deactivation, an account-status error, an identity verification error, or an unresolved residual impact from the June 25 Pro/20X / Android subscription incident.\n\nI have already submitted the details through Help Center, including the error screenshot, Request ID, Google Play GPA order information, refund denial email, and redacted payment proof.\n\nI am not posting private account emails, order numbers, or payment information publicly here. I can provide those only through the official support case if needed.\n\nCould someone from OpenAI please help confirm whether this type of deleted/deactivated account issue is being handled separately from the Pro/20X subscription downgrade issue?\n\nThank you.",
  "title": "Pro 20x account deactivated without any abuse"
}