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  "path": "/t/account-deactivated-2-days-into-renewal-automated-appeal-loop-no-invoice-refund-ignored-case-10167649/1384523#post_1",
  "publishedAt": "2026-06-23T20:45:12.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hello OpenAI Community Team and Moderators,\nI’m posting from a secondary account because my primary account is fully locked out and I’ve been unable to reach a human through standard support.\nMy account was deactivated on June 16, 2026 — just two days after my second-month subscription renewal went through. The first month of my subscription was completely normal. I use ChatGPT and Codex exclusively for my academic research project, with zero changes to my workflow between month one and month two. At no point has any specific Terms of Service or Usage Policy violation ever been explained to me.\nFollowing the instructions in the deactivation email, I submitted an appeal immediately. It was rejected almost instantly with this exact automated message:\n“After carefully reviewing your account, we are upholding our decision to deactivate your access. We will no longer consider additional requests to appeal this case.”\nThis appears to be the same automated appeal loop other users have reported during the June risk-control issues — a script processed and rejected my appeal with no human ever looking at my actual usage history.\nTwo things make this worse:\n\nBilling: I was charged for my second-month renewal but never received any invoice or receipt from OpenAI — unusual for a successful transaction. I have effectively had no usage of this paid month before being locked out, yet my refund request has gone unanswered.\nSupport loop: I have provided full details (charge date, amount, transaction ID, account email) through both the support chat and email. My case was marked “escalated to a specialist” days ago, but I have received no human response, no follow-up, and the automated agent repeatedly stops mid-conversation.\n\nAs a paying customer locked out of an account I did nothing wrong with, I believe I have a basic right to (a) be told exactly which policy I allegedly violated, and (b) either have my account restored or receive a refund for a service I cannot access.\nI’m requesting an escalation to a staff member or Trust & Safety supervisor who can manually review my actual account history and bypass the automated lock.\nAccount & Case Evidence:\n\nUser ID: user-jBAhN8ndeX21t8xq3xLfNjq6\nSupport Case Number: 10167649\nSubscription: pro 20x (second month, renewed June 14, deactivated June 16)\nBilling: Charged but no invoice received; refund request unanswered\n\nI am a compliant, paying user who appears to have been caught in an automated false positive. I just need human eyes on my real history.\nThank you for your help.",
  "title": "Account Deactivated 2 Days Into Renewal — Automated Appeal Loop, No Invoice, Refund Ignored [Case 10167649]"
}