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  "path": "/t/locked-out-of-codex-because-of-an-old-phone-number/1382387?page=3#post_52",
  "publishedAt": "2026-06-22T23:47:47.000Z",
  "site": "https://community.openai.com",
  "textContent": "OpenAI Response:\n\nHello,\n\n​\n\nThank you for reaching out to OpenAI Support.\n\nWe understand that you are unable to sign in to Codex because the sign-in flow is requesting verification of a phone number that is no longer accessible, despite being able to successfully access your ChatGPT account and maintain an active ChatGPT Plus subscription.\n\nBecause Codex relies on phone verification, if the verification request is tied to your old phone number (which you can no longer access), unfortunately we can’t update or bypass this from our side. To regain access to Codex, you’ll need to create a new OpenAI account using your current phone number. This will ensure you can complete phone verification when signing in to Codex Desktop, CLI, or device login.\n\nWe know this isn’t ideal and truly apologize for the inconvenience. If you have an active ChatGPT Plus subscription, please make sure to cancel it from your old account before subscribing again on your new account to avoid duplicate billing.\n\nIf you have questions or need help with account management or billing during this transition, just let us know.\n\nBest,\n\nRustan\n\nOpenAI Team",
  "title": "Locked out of Codex because of an old phone number?"
}