Codex login forces phone OTP to an inaccessible old number after successful ChatGPT login + MFA — Pro user blocked (Case 10149749)

Case Number: 10149749 I’m a ChatGPT Pro subscriber. ChatGPT web login works normally and my other verification methods (MFA) all work. The problem is Codex-specific: when I sign in to Codex via “Sign in with ChatGPT”, after authentication succeeds the OAuth flow still redirects me to phone OTP verification (auth.openai.com/phone-otp/select-channel) and sends the code to an old +91 number I can no longer access. ChatGPT web and platform login on the same account never ask for this. This is NOT a request to change my phone number. I understand OpenAI currently doesn’t support changing the account phone number. The issue is that the Codex OAuth/client login forces an SMS phone-OTP step-up even though my account’s other verification methods work, so I’m fully blocked from Codex, which is included in my paid Pro plan. I opened a support ticket (Case 10149749) but received a templated reply that phone numbers can’t be changed or bypassed, which doesn’t address the Codex-only behavior. This looks identical to several existing reports: - Community: Case 09491223, Case 10071024, “Locked out of Codex because of an old phone number?” - GitHub: openai/codex #25737, #25749, #25800 Could someone please route Case 10149749 to the Codex/Auth team to review/reset the Codex phone-OTP step-up, or provide an alternative secure verification path?