{
  "$type": "site.standard.document",
  "bskyPostRef": {
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  "path": "/t/chatgpt-pro-account-deactivated-identity-edge-internal-error/1383773#post_1",
  "publishedAt": "2026-06-15T10:09:04.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "@OpenAI_Support"
  ],
  "textContent": "Hi everyone,\n\nI am a ChatGPT Pro subscriber ($200/month). On June 7, my account was unexpectedly deactivated. **I never received any deactivation email or prior warning.**\n\nI am posting here to seek technical assistance because I am stuck in an automated support loop, and the backend reality is completely out of sync with what Support sees.\n\n**The Technical Issue:** Support checked my account and informed me that it “appears to be active” and they “do not currently see any issues” on their end. However, I am completely blocked from accessing the service:\n\n  1. **Web Interface:** The system accepts my login credentials but loads a completely blank page. No chat history, no input box.\n\n  2. **Codex CLI:** When connecting to the backend, the edge server throws a hard `401 Unauthorized` block. Here is the exact raw error log:\n\n\n\n\n> `■ unexpected status 401 Unauthorized: Your OpenAI account has been deactivated, please check your email for more information. If you feel this is an error, contact us through our help center at help.openai.com., url: [https://chatgpt.com/backend-api/codex/responses](https://chatgpt.com/backend-api/codex/responses), cf-ray: a0b629ebbf6ed77b-NRT, auth error: identity_edge_internal_error`\n\n**Timeline & The Support Loop:**\n\n  * **June 7:** Account deactivated without notice. I manually submitted an official appeal via the form. Ticket **C-fLiw6MGqxuMd**.\n\n  * **Pre-June 13:** The automated support assistant explicitly confirmed: _“Escalated to a support specialist; You can expect a response in the coming days.”_\n\n  * **June 13 - June 14 (Case 09976638):** After receiving no response, I followed up. Support told me my account appears “Active.” I then provided the backend logs and screenshots proving the `401` edge block.\n\n  * **The Dead End:** Support explicitly acknowledged the “discrepancy between the account information displayed in the interface and the access error,” but simply replied with an automated template, instructing me to _“submit an appeal using the link included in the deactivation notification you received”_ (an email I never got).\n\n\n\n\n**The Impact:** I have now been locked out of my account for over a week. This prolonged loss of access has brought my AI-dependent work to a complete standstill, and I have lost access to all my crucial research data and results stored within my chat history.\n\n**@OpenAI_Support** - Could a technical specialist please look into the originally escalated ticket **C-fLiw6MGqxuMd**? The `cf-ray` log and the absence of any notification email strongly point to a backend bug (`identity_edge_internal_error`). I simply want to regain access to my paid workspace.\n\nHas anyone else experienced this specific error after a deactivation? Any advice is appreciated.\n\nThanks in advance.\n\n###",
  "title": "ChatGPT Pro Account Deactivated: \"identity_edge_internal_error\""
}