{
  "$type": "site.standard.document",
  "bskyPostRef": {
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  "path": "/t/locked-out-of-codex-because-of-an-old-phone-number/1382387#post_16",
  "publishedAt": "2026-06-15T10:39:19.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hi everyone,\n\nI’m looking for advice or help escalating a Codex access issue.\n\nCodex suddenly asks me to verify an old phone number that I no longer have access to. The same OpenAI account still logs into ChatGPT successfully, and it has an active Pro subscription.\n\nI know OpenAI does not support changing the phone number directly, so I’m not asking for a normal phone-number change. I need help understanding how to recover Codex access or complete verification another secure way.\n**Case Number:**10097342",
  "title": "Locked out of Codex because of an old phone number"
}