{
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  "path": "/t/codex-cannot-verify-mobile-phones/1383754#post_1",
  "publishedAt": "2026-06-15T06:09:02.000Z",
  "site": "https://community.openai.com",
  "textContent": "**Locked out of Codex after upgrading to Pro — old phone number deactivated, need help**\n\nI’ve been a ChatGPT user since December 2022. Today I upgraded to Pro, and immediately hit a mandatory phone verification screen for Codex — a step that was never required before.\n\nThe problem: the phone number on my account (randyxian@foxmail.com) has been deactivated. I can’t receive the OTP, so I’m completely locked out.\n\nI’ve already submitted a support ticket. Posting here in case anyone has run into the same issue or knows a faster resolution path.\n\nHas anyone successfully recovered account access without the original phone number? Any workaround appreciated.",
  "title": "Codex - cannot verify mobile phones"
}