{
  "$type": "site.standard.document",
  "bskyPostRef": {
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  "path": "/t/does-anyone-know-open-ai-support-slas/1383639#post_1",
  "publishedAt": "2026-06-14T00:32:49.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hi guys, I have experienced security/privacy issue and support has not confirmed any actions on the case since 9th June.\n2 days later they cancelled on their side my Pro subscription without my consent and request. I requested subscription to be re-established. There is no result till now.\nWhat are SLAs for support as they are not stated anywhere?",
  "title": "Does anyone know Open AI support SLAs?"
}