{
  "$type": "site.standard.document",
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  "path": "/t/hard-locked-by-june-5th-glitch-automated-appeal-loop-user-id-user-zoou2etpnlomwqf98amzf39u/1383632#post_1",
  "publishedAt": "2026-06-13T21:15:15.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "OpenAI"
  ],
  "textContent": "Hello OpenAI Community Team and Moderators,\n\nI am writing from this secondary account because my primary account is completely locked out. My account was caught in the mass automated risk-control glitch on June 4th/5th, which **OpenAI** has publicly acknowledged.\n\nBecause the initial ban email encouraged immediate action, I submitted an appeal right away. Unfortunately, I appealed _before_ OpenAI rolled out the system patch. As a result, an automated script instantly processed and rejected my appeal.\n\nI received this exact final automated message on my tickets:\n*“After carefully reviewing your account, we are upholding our decision to deactivate your access. We will no longer consider additional requests to appeal this case.”\n*\nI have used ChatGPT Plus exactly the same way for months with zero changes to my workflows, and at no point has any ToS or usage violation ever been explained to me. I have opened multiple subsequent support tickets arguing my point, but they are getting nowhere because the system has flagged my account as “permanently reviewed,” even though a human has clearly never looked at it. To make matters worse, OpenAI has denied a refund for my active paid subscription.\n\nBecause I am stuck in an automated support loophole that standard frontend agents cannot override, I am requesting an escalation to a staff member or a Trust and Safety supervisor who can manually bypass the system lock.\n\nMy usage consists entirely of standard tasks: fact-checking internet articles, designing menus/recipes, managing workflows, reviewing my own personal VA claim documents, and casual conversation. The only heavy activity involves troubleshooting when the model gets stuck in repetitive loops. There is zero malicious activity, data scraping, or policy violation on this account.\n\n**Account & Ticket Evidence:**\n\n  * **User ID:** user-zOoU2EtPNLOmWQF98AMZf39U _(Safe for public lookup)_\n  * **Original Account Email:** [Will provide via private message to staff]\n  * **Subscription Status:** Plus Subscriber (Refund Denied)\n  * **Original Ban Notification/Appeal Case ID:** C-OF3Wwlmi55p5\n  * **Subsequent Closed/Ignored Tickets:** 09707815, 09691092\n\n\n\nI am a compliance-abiding, paying user who was penalized for appealing too quickly during a documented system outage. I just need a human eyes-on review of my actual history to undo this false positive.\n\nThank you for your assistance.",
  "title": "Hard-Locked by June 5th Glitch / Automated Appeal Loop (User ID: user-zOoU2EtPNLOmWQF98AMZf39U)"
}