OpenAI support request for manual ban review

Request ID: 8f63d27b-399e-4b93-8f29-df3170ecd765Dear OpenAI Support,My Codex Pro account was permanently banned on June 9, 2026 — about 6 hours after I subscribed via the US Apple App Store. There was no prior warning and no specific policy citation. I had used less than 10% of my weekly allowance. I’ve submitted three appeals, each receiving the same automated “duplicate ticket closed” response without any human review.This has had a serious impact beyond just losing access to a tool: Over the past week, I had been building a company knowledge base and resource library on Codex to streamline our internal operations. All of that work is now locked in an inaccessible account The sudden loss of access has caused significant disruption to our company’s workflow, placing tremendous pressure on daily operations The situation has escalated to the point where I am now facing professional consequences, including being asked to step down from my role Additionally: $200 was charged at subscription and has not been refunded, yet I’m unable to access the paid service My account is fully locked, meaning I cannot retrieve billing history, receipts, or tax invoices needed for accounting I fully understand the need for platform security and respect your enforcement processes. However, I believe this may be a case of mistaken enforcement, as I have always used the service normally and in good faith.I kindly ask for: A manual human review — not another automated closure Clarification on which policy was triggered, or confirmation if this was a false positive Thank you for your time. I truly hope this can be looked into personally.@OpenAI_Support — Request ID: 8f63d27b-399e-4b93-8f29-df3170ecd765