Banned for no reason, terrible support

Thanks for sharing the details, @Madbaron. One point to clarify for others reading: your account was banned a day before the larger mass suspension event, and your case was reviewed manually by our specialized team. At this time, once a final appeal decision has been issued, support is not able to override the account status, reverse the decision, or start a second review. I understand why that feels especially difficult when the process may have felt unfair. On the refund request, that question has been shared with the specialized team for further investigation, and they’ll follow up on your existing email thread once there’s an update. -Mark G.