Unable to add payment method - "You must specify a street address in your billing address"
OpenAI Developer Community
June 4, 2026
Hello,
I am trying to add a payment method to my OpenAI Platform account, but I keep getting the error:
“You must specify a street address in your billing address.”
I am located in the United Arab Emirates (UAE), which is a supported country.
I have already tried:
* Multiple street address formats
* Filling all billing address fields
* Different payment cards
* Different browsers
I also successfully saved my billing address in the Billing Preferences section, but the error still appears.
Has anyone experienced this issue before or found a solution?
Thank you.
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