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  "path": "/t/message-for-smith-from-openai-support/1382520#post_1",
  "publishedAt": "2026-06-03T08:24:08.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "OpenAI suspended my other account",
    "Bugs"
  ],
  "textContent": "Smith, you closed this ticket of mine last week.\n\nYou said that you would deal with it through email instead.\nYou did email once, to tell me that you had “escalated it to specialists”.\nBut nothing since then!\n\nI have emailed you again multiple times to follow up and you are ghosting me.\n\nI have to now be suspicious of the reasons that you closed the thread for.\nCan you PLEASE respond to my emails??\n\nI have paid for these two accounts and this is diabolical that I cannot use them.\nThere is zero reason for them to be suspended!\n\nOpenAI suspended my other account Bugs\n\n> I have two Plus accounts. Subscribed to both through the normal flow on desktop. Paid for both. This morning, I received an email saying the other account was deactivated. No reason given. I only use the account for Codex. Nothing else. I don’t have a clue why the suspended it. I try the appeal process. It’s clearly automated and instantly says no. I try contacting support. They redirect me to the help center WHICH I CAN NO LONGER USE ON THAT ACCOUNT. They redirect me to the appeal form …",
  "title": "Message for Smith from OpenAI Support"
}