Unable to access our OpenAI Team account following support-advised profile deletion

Hi all,

I’m posting here as a last resort, having been unable to get a satisfactory resolution through OpenAI’s official support channels.

Case ID: 09365457

Background

Our business relies heavily on OpenAI’s suite, including ChatGPT, Atlas, and Codex, which are integrated across our internal tooling. Over the past week we noticed several issues: random workspaces being created, and projects failing to sync between platforms.

We contacted support@openai.com for help. They identified a duplicate “ghost” profile, linked to a system bug, and advised us to delete it. We followed their instructions and removed the profile. The unintended consequence was that our primary admin account was also deactivated or deleted. We have received no confirmation emails either way, but we are locked out entirely.

Current situation

We cannot access our Team plan account. The admin profile that was removed is the one that was deleted on support’s instruction, and we have no route back in.

I’ve followed up with support multiple times. The responses have been generic, slow, and unhelpful. The only suggestion offered has been to create a new account, which does not address the problem. We have pre-paid for a material amount of services, and starting fresh would mean paying again and repurchasing seats we already hold. That is not an acceptable outcome.

What I’m hoping for

Has anyone experienced something similar and found a way to regain access, or identify an escalation route within OpenAI? Any contact names, alternative support channels, or workarounds would be genuinely appreciated.

Thanks in advance.