"Individual verification is not complete" when submitting an app, but it is complete

Case number 09192671

Last I heard:

We appreciate you sending the attached MP4 video showing the steps requested. This will help us better understand the behavior you are seeing and review the issue more accurately.

At this time, we suggest trying to access the service from a different network or device, if possible, to see if the issue persists.

So I tried different network / device / browser (no extensions)

Still not heard back from them via email yet, this was a few days ago