Bug: Codex app blocks GPT-5.3-Codex-Spark even though Spark weekly usage remains

Could you open a support request at support@openai.com so we can take a closer look? Please include: The exact timestamp when you tried to use the 5.3 Spark model, including timezone What you saw on your side, such as the error message, missing model, failed request, or any screenshot Once you’ve submitted it, feel free to share the case ID or case subject here in the thread. That’ll help our team find the ticket and track the investigation. We can’t troubleshoot this fully in the public forum because we may need account-specific details to identify the root cause, and those shouldn’t be shared publicly.