{
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  "path": "/t/without-warning-openai-downgraded-my-subscription-from-pro-to-free/1381689#post_1",
  "publishedAt": "2026-05-24T15:51:13.000Z",
  "site": "https://community.openai.com",
  "textContent": "I received an email from OpenAI claiming that I had requested a refund.\n\nThis is not true. I sent a request to OpenAI asking why I had lost access to the Pro model for 3 days without any justification, and made them aware that it was not stated anywhere on the website when I purchased the Pro subscription that there were any restrictions on using the Pro model. I asked OpenAI to clarify this.\n\nWhat OpenAI is doing is removing my subscription with claims that I had requested it, which is not correct.\n\nOpenAI also claims that I have received a refund, which is also not true. When I asked about this, OpenAI claimed that it could take up to 10 (!) days before I received a refund.\n\nI made OpenAI aware that it was causing me major problems as I use ChatGPT for my work. The response from customer service was simply that they were sorry about this and that I would receive a refund. Customer service has not attempted to resolve the issues despite my not asking them to cancel my subscription and refund my money.\n\nOpenAI: Can you please clean up the mess? I see others have experienced the same thing.",
  "title": "Without warning, OpenAI downgraded my subscription from Pro to Free"
}