Request for Assistance in Checking Current App Status - Help center's AI response is not helping

Dear OpenAI Staff,

The last message from you:

Case Number: 08994546

Custom MCP apps built on MCP are currently described as being supported only on the web, not in the ChatGPT mobile apps for iOS/Android. Therefore, it is highly likely that during the reviewer’s mobile testing, the action call was judged as unavailable or inconsistent. Please double-check whether the mobile environment you tested was mobile web or the native mobile app. → BOTH!!! Chrome browser mobile mode and ChatGPT iOS App. No mobile widget failure.

Another possible issue is the wording in the add_to_cart description. If it contains strong prohibitive language such as “Never call this,” the model may avoid calling the tool when the review test attempts to trigger the action through conversation, resulting in behavior that differs from the expected outcome. I recommend changing the description to something function-focused, such as: “Adds a menu item to the cart after user confirmation.” Also, make sure the test case is aligned with a flow where the action can be called through conversation, rather than a button-only flow.

Additionally, the provided_tool_annotations appears to be truncated (r…[truncated]). If you can send the full version, along with the exact original submitted test cases, including the prompt, expected result, and validation method, I can more accurately determine whether the rejection was due to a mobile requirement mismatch or a tool definition / annotation / confirmation flow mismatch.

This response was generated with AI support and may contain mistakes.

{ “name”: “add_to_cart”, “title”: null, “description”: “이 도구는 UI 버튼 클릭 시에만 자동으로 호출됩니다. 직접 호출하지 마세요. 절대로 이 도구를 대화 흐름에서 호출하지 마세요.”, “action_name”: “add_to_cart”, “input_json_schema”: { “$defs”: { “MenuCategoryType”: { “enum”: [ “음료”, “푸드” ], “title”: “MenuCategoryType”, “type”: “string” } }, “properties”: { “category_type_name”: { “$ref”: “#/$defs/MenuCategoryType” }, “menu_name”: { “title”: “Menu Name”, “type”: “string” }, “is_custom_menu”: { “default”: false, “title”: “Is Custom Menu”, “type”: “boolean” } }, “required”: [ “category_type_name”, “menu_name” ], “title”: “add_to_cartArguments”, “type”: “object” }, “output_json_schema”: { “properties”: { “text”: { “anyOf”: [ { “type”: “string” }, { “items”: { “type”: “string” }, “type”: “array” }, { “type”: “null” } ], “default”: null, “title”: “Text” }, “structured”: { “default”: null, “title”: “Structured” }, “meta”: { “anyOf”: [ { “additionalProperties”: true, “type”: “object” }, { “type”: “null” } ], “default”: null, “title”: “Meta” }, “instruction”: { “anyOf”: [ { “type”: “string” }, { “type”: “null” } ], “default”: null, “title”: “Instruction” } }, “title”: “StandardToolResponse”, “type”: “object” }, “capability_labels”: [], “provided_tool_annotations”: { “readOnlyHint”: false, “destructiveHint”: false, “openWorldHint”: false }, “templates”: null, “supported_auth_override”: [ { “type”: “OAUTH”, “scopes”: [ “SCO0408” ] } ], “tool_invoking_message”: “”, “tool_invoked_message”: “”, “metadata”: { “securitySchemes”: [ { “type”: “oauth2”, “scopes”: [ “SCO0408” ] } ] }, “description_model”: null, “visibility”: “public” }

• 등록한 테스트 케이스:

“test_cases”: [ { “description”: “Search for stores near the location the user typed.”, “expected_output”: “The widget displays stores near the location requested by the user by overlaying store icons and a list control on the map. Users can view each store’s main image, name, and address. When a store is selected from the list, detailed information about that store is shown in a full popup window.”, “expected_output_url”: null, “file_attachment_urls”: null, “tools_triggered”: “get_stores”, “user_prompt”: “역삼역 근처 매장을 찾아줘” }, { “description”: “Search by store name.”, “expected_output”: “The widget displays the image, name, address, and description of a specific store requested by the user by name. When the user clicks the See More button, they can view magazine-style content about the store.”, “expected_output_url”: null, “file_attachment_urls”: null, “tools_triggered”: “get_stores_special”, “user_prompt”: “경동1960점은 어디야?” }, { “description”: " Find custom menu options", “expected_output”: "The widget provides information about the official menu item that serves as the base for the custom menu requested by the user. It includes the menu name, price, and instructions on how to customize it through the recipe. ", “expected_output_url”: null, “file_attachment_urls”: null, “tools_triggered”: “get_menu_integration”, “user_prompt”: “슈렉프라푸치노가 뭐야?” }, { “description”: “Search for multiple menu”, “expected_output”: “The widget provides information on multiple official menu items requested by the user in a carousel format. It includes the main image of each drink, the drink name, price, description, and a detailed recipe view.”, “expected_output_url”: null, “file_attachment_urls”: null, “tools_triggered”: “get_menu_integration”, “user_prompt”: “너무 더운데 아이스 아메리카노와 아이스 카페라떼 먹고싶다.” }, { “description”: “Search for food menu items”, “expected_output”: "The widget provides the main image, name, price, and description of the food item requested by the user. ", “expected_output_url”: null, “file_attachment_urls”: null, “tools_triggered”: “get_menu_integration”, “user_prompt”: “에그클럽 샌드위치 먹고싶어”

}

I sent it twice…and got same responses all over again. Not solved..