{
  "$type": "site.standard.document",
  "bskyPostRef": {
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  "path": "/t/my-credit-and-usage-not-showing/1381193#post_4",
  "publishedAt": "2026-05-18T18:14:36.000Z",
  "site": "https://community.openai.com",
  "textContent": "Yes. You will need to provide the relevant details in a support ticket, then share the ticket number here.\n\nYou do **not** need to post any additional private information on the forum. That information should go directly to OpenAI through the support ticket.\n\nThe ticket number is needed because there is no reliable way to connect your Discourse forum account with the OpenAI account that is having the issue.\n\nAlso, as noted in other posts, it is usually best if the support ticket is created from the same email address used for the affected OpenAI account.\n\nNote: I am not an OpenAI employee.",
  "title": "My credit and usage not showing"
}