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  "path": "/t/number-08821545-paid-for-chatgpt-pro-but-account-still-shows-plus/1380962#post_1",
  "publishedAt": "2026-05-15T03:35:35.000Z",
  "site": "https://community.openai.com",
  "textContent": "**Subject:** Case Number 08821545 – Paid for ChatGPT Pro but Account Still Shows Plus\n\nHi OpenAI Support Team,\n\nThank you for your response.\n\nMy case number is **08821545**.\n\nI purchased a ChatGPT subscription through Google Play, and the order details are as follows:\n\n**Order number:** GPA.3313-4464-1470-09339\n\n**Order date:** May 13, 2026, 5:20:58 PM GMT+8\n\n**Amount paid:** $156\n\n**Platform:** Google Play\n\nHowever, after the payment was completed, my ChatGPT account still shows the **Plus plan** and has not been upgraded to the **Pro plan**. I have not received the Pro subscription benefits that I paid for.\n\nGoogle Play has now informed me that the subscription will be canceled on **June 9, 2026** , and that no refund will be issued. Since I paid for ChatGPT Pro but the Pro plan was never activated on my account, I would like to request a manual review.\n\nCould you please help check whether this subscription was correctly applied to my ChatGPT account? If the Pro plan cannot be activated, please help coordinate a refund or advise me on the next steps.\n\nI can provide screenshots of the Google Play order, payment confirmation, and my current ChatGPT subscription page if needed.\n\nThank you for your help.\n\nBest regards,\n\nweibin",
  "title": "Number 08821545 – Paid for ChatGPT Pro but Account Still Shows Plus"
}