I'm unable to upload files in Prism

max2001:

Could you please help clarify what might be causing this?

First, just to be clear, I am not an OpenAI employee, so I only have access to the same public information and forum details that you do.

That said, one possible cause may be the image format.

In the example where the image was copied with Ctrl+C and then pasted with Ctrl+V, the uploaded image appears to be a JPEG:

![image|333x500](upload://qMOibdjtQag7fEFJtE9Sstzuc0n.jpeg)

That may or may not be relevant, but it is one detail worth checking.

Could you provide the exact steps you used to reproduce your current problem, similar to the steps I listed above?

Without precise reproduction steps, it becomes difficult to help because too many assumptions have to be made. Details such as the browser, operating system, image source, image format, and whether the image was copied, dragged, uploaded, or pasted can all matter.