{
  "$type": "site.standard.document",
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  "path": "/t/codex-cloud-credits-disappeared-from-analytics/1380355#post_3",
  "publishedAt": "2026-05-07T14:52:09.000Z",
  "site": "https://community.openai.com",
  "textContent": "I found the completed payment record for the Codex Cloud credits.\n\nImportant:\n\n  * This was not a pending authorization.\n\n  * The payment was fully captured/settled by OpenAI.\n\n\n\n\nTransaction details:\n\n  * Date: 2026-04-24 16:47:01\n\n  * Amount: KRW 102,607\n\n  * Approval number: 00427271\n\n  * Card ending: 3997\n\n\n\n\nHowever:\n\n  * the purchased Codex credits disappeared\n\n  * analytics usage history is missing\n\n  * no corresponding receipt email was received\n\n\n\n\nThis strongly suggests a billing ledger or account linkage issue on the Codex Cloud side.\n\nPlease escalate this for manual transaction lookup and ledger restoration.\n\nAdditional clarification:\n\nThe issue is not limited to a single missing purchase.\n\nI had significantly more remaining Codex Cloud credits than the most recent payment amount.\n\nWhat appears to have happened is:\n\n  * my existing remaining balance disappeared\n\n  * usage history does not match the balance reduction\n\n  * analytics/ledger state appears inconsistent or reset\n\n\n\n\nI can confirm:\n\n  * at least one completed payment transaction exists\n\n  * the current displayed balance does not reflect my actual remaining credits before the issue occurred\n\n\n\n\nPlease investigate the full Codex Cloud credit ledger history for my account/workspace rather than only the most recent transaction.",
  "title": "Codex Cloud credits disappeared from analytics"
}