Non-technical question: unable to login - charges continue

Good day and welcome to the community! This sounds like something only OpenAI Support can resolve, because it involves account access, email change/verification, billing and continuing charges. Since you already contacted the chatbot/support, I would reply in that same support conversation and ask for escalation to a human account/billing support agent. Include everything in one clear message: * original personal account email * company email you tried to change to * whether this is ChatGPT, API/platform, Business/Team, or another workspace (I understand this is ChatGPT account) * charge dates and amounts * last successful login date * screenshots of the failed email-change/verification issue * any previous support ticket numbers Even if OpenAI Support sees this forum post, they will probably still ask you to continue through the official Help Center support conversation, since account access and billing issues can’t be handled publicly on the forum. Hopefully this will be fixed for you!