{
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  "path": "/t/requesting-staff-assistance-identity-verification-rejected-photographed-id-on-screen-instead-of-physical-id-pro-plan-need-api-access/1379506#post_4",
  "publishedAt": "2026-04-24T13:39:43.000Z",
  "site": "https://community.openai.com",
  "textContent": "Given the current limitation, creating a new organization (or a new account, if needed) would be the only way to retry the verification process at this point.\n\nIf you decide to try again, just make sure to use a photo of the physical ID directly (not a screen image), and it should go through more smoothly.\n\nI know it’s not the most convenient workaround, but hopefully the process goes through without issues next time.\n\n~Smith",
  "title": "Requesting Staff Assistance: Identity verification rejected - photographed ID on screen instead of physical ID (Pro plan, need API access)"
}