{
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  "path": "/t/requesting-staff-assistance-verification-locked-due-to-ocr-language-mismatch-case-07832704/1379490#post_1",
  "publishedAt": "2026-04-22T02:25:55.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hello OpenAI Community & Staff,\n\nI am a solo developer hoping to get some advice or assistance with an organization verification deadlock.\n\nI attempted the Persona verification using my Taiwanese National ID. Because the ID is in Chinese and my OpenAI account was in English, it triggered an immediate “Identity Mismatch,” and the verification UI is now permanently locked.\n\nI have since updated my account profile to perfectly match the English name on my physical Passport . However, I cannot retry the verification because the system does not allow it.\n\nI submitted a support ticket (Case Number: 07832704), but the responses seem to be automated macros explaining general ID requirements, which unfortunately doesn’t resolve the locked UI.\n\nCould an OpenAI Staff member kindly help escalate this or manually reset the Persona state for my Organization so I can verify with my Passport?\n\nAny help would be greatly appreciated. Thank you so much!",
  "title": "Requesting Staff Assistance: Verification locked due to OCR language mismatch (Case #07832704)"
}