{
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  "path": "/t/api-platform-locked-by-university-domain-sso-enforcement-chatgpt-login-still-works-only-api-platform-blocked/1379486#post_1",
  "publishedAt": "2026-04-22T01:32:43.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "platform.openai.com"
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  "textContent": "Posting in case any staff can help route a support case that’s stuck at Tier 1.\n\nMy API Platform account (~$2000 in credits, registered under my former university email) got locked out last week after the university enabled domain-verified SSO on the API Platform. I’m alumni and not in their IdP access group, so SSO cannot complete. Error UUID on the login page: ce5c4839-d1b7-4589-85ef-22e553b9652a.\n\nCurious/useful detail: I can still log into ChatGPT and this forum via Google on the same linked Google account — the block is specifically on platform.openai.com. So the university enforced SSO on the API Platform side of the domain only, not ChatGPT. My Google-linked identity is clearly still intact on OpenAI’s side.\n\nI have an open support case (07997404) but the Tier 1 responder has so far treated it as a browser troubleshooting issue, then as a credit transfer request — neither of which is what I’m asking for. What I actually need is either:\n\n  1. Change the primary email on the API Platform account from my university email to my personal Gmail, so the account falls outside the SSO-enforced domain.\n  2. Or, exempt my individual account from the domain SSO enforcement.\n\n\n\nBoth are account-level actions support can perform. I can verify ownership via invoices, payment method, org ID, or API logs.\n\nIs there a staff member who can route this to the right team, or anyone who’s resolved a similar SSO lockout and knows the path?\n\nThanks.",
  "title": "API Platform locked by university domain SSO enforcement — ChatGPT login still works, only API Platform blocked"
}