{
  "$type": "site.standard.document",
  "bskyPostRef": {
    "cid": "bafyreihpn6zh2hqoc3sdk46cuidza3ngndcnrjpamfqzkjar2jadsusi3m",
    "uri": "at://did:plc:lk3jfj3zq4k4wxnk474axylu/app.bsky.feed.post/3mjz4a3fvd432"
  },
  "path": "/t/still-stuck-in-a-loop-with-support-ticket-07716552-armando-now-wants-a-screen-recording-of-a-past-server-side-bug/1379461#post_1",
  "publishedAt": "2026-04-21T12:47:33.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hello again everyone,\n\nA few days ago, I posted about my incredibly frustrating experience with OpenAI Support (Ticket #07716552), where an agent named Armando kept repeatedly demanding my device model and app version for a clear server-side localization bug with the “Pulse” feature.\n\nWell, the nightmare continues, and it has reached a new level of absurdity.\n\nAfter I explicitly broke down why this is a backend generation issue (Pulse generating in English despite explicit Korean language settings on specific dates like April 15 and 17), Armando finally replied acknowledging the facts:\n\n_“We understand… and that you’ve identified this as a server-side issue with specific affected dates.”_\n\nBut literally in the next paragraph, he says:\n\n_“To better assist you, could you please provide a screen recording of the issue as it occurs?”_\n\nAre you kidding me? He acknowledges it’s a server-side issue, but then demands a real-time screen recording of an intermittent backend bug that already happened days ago on their servers before I even open the app! How am I supposed to screen-record a server generating a Pulse card in the past?\n\nIt is painfully obvious that Armando is just copy-pasting Tier 1 troubleshooting macros without actually processing the technical logic of the problem or reading my detailed explanations. This isn’t just unhelpful; it’s insulting to a paying Pro user’s time.\n\nHas anyone successfully bypassed this Tier 1 macro-wall to reach an actual engineer or the Pulse backend team? How do I get Armando to actually escalate this ticket instead of sending me contradictory, logically impossible requests? Any advice would be greatly appreciated.",
  "title": "Still stuck in a loop with Support (Ticket #07716552): Armando now wants a screen recording of a past server-side bug"
}