{
  "$type": "site.standard.document",
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  "path": "/t/pdf-won-t-upload-and-crashes-each-time/1379229#post_1",
  "publishedAt": "2026-04-18T06:03:25.000Z",
  "site": "https://community.openai.com",
  "textContent": "I am a ChatGPT Plus user experiencing persistent file upload failures for over 48 hours.\n\nIssue details:\n\n  * PDF uploads return error: “File upload failed. The server is having problems (500 error)”\n  * Image uploads (JPG/PNG) do not complete and remain stuck with spinning icons\n  * This occurs across:\n    * New threads\n    * After app reinstall\n    * After logging out and back in\n\n\n\nEnvironment:\n\n  * iPhone (iOS latest version)\n  * ChatGPT mobile app (latest version)\n  * Both WiFi and cellular tested\n\n\n\nAdditional notes:\n\n  * Previously, saving/re-encoding PDFs allowed upload, but now all uploads fail\n  * Issue is consistent and reproducible\n\n\n\nRequest:\n\nPlease who do I contact to investigate potential account-level or session-level upload restrictions or backend failures affecting my account.",
  "title": "PDF Won’t Upload and Crashes Each Time"
}