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  "path": "/t/how-to-contact-sales-to-enable-zero-data-retention-controls/1375972#post_1",
  "publishedAt": "2026-03-07T20:25:21.000Z",
  "site": "https://community.openai.com",
  "textContent": "I’m looking for advice from anyone who has successfully reached through to sales to enable **Zero Data Retention (ZDR)** when using the API (the process described in the docs, which I can’t link to here).\n\nI’m building an edtech product deploying into **U.S. K–12 schools** , and district security reviews require confirmation that our LLM provider supports **ZDR** so prompts and outputs are not retained beyond the request lifecycle. This is tied to **FERPA and COPPA compliance** for student data.\n\nThe documentation says to contact Sales about ZDR eligibility. I’ve submitted the **Contact Sales form multiple times over the past two months** and only receive automated replies pointing back to the same documentation. I also contacted OpenAI support, who said the request was routed internally but I haven’t heard anything further.\n\nI tried reaching out to the **BAA team** as well, as suggested by other messages in this forum. They responded that BAAs are only for healthcare use cases and directed me back to the same sales contact form.\n\nThis is now **blocking deployments with schools that are otherwise ready to onboard**.\n\nIf anyone here has successfully gone through the Data Retention / **ZDR approval process** , I’d appreciate any advice on how you were able to reach the right team or move the request forward.",
  "title": "How to contact sales to enable Zero Data Retention controls?"
}