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  "path": "/management/2026/05/the-irss-service-picture-may-be-improving-but-taxpayers-are-still-running-into-real-friction/",
  "publishedAt": "2026-05-18T17:57:41.000Z",
  "site": "https://federalnewsnetwork.com",
  "tags": [
    "Agency Oversight",
    "All News",
    "Management",
    "Terry Gerton",
    "The Federal Drive",
    "Workforce",
    "Philip Hwang"
  ],
  "textContent": "\"It's going to be a critical year to gather that feedback and provide a meaningful recommendation by next year on that paperless journey,\" Philip Hwang said.",
  "title": "The IRS’ service picture may be improving, but taxpayers are still running into real friction"
}