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  "path": "/contracting/2026/05/customer-experience-modernization-sounds-straightforward-until-agencies-try-to-execute-it/",
  "publishedAt": "2026-05-07T17:16:52.000Z",
  "site": "https://federalnewsnetwork.com",
  "tags": [
    "All News",
    "Artificial Intelligence",
    "Contracting",
    "Cybersecurity",
    "IT Modernization",
    "Management",
    "Technology",
    "Terry Gerton",
    "The Federal Drive",
    "Granicus",
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  "textContent": "\"I think it's an important time to be in this government technology business because we're able to shape what happens next,\" said John Boerstler.",
  "title": "Customer experience modernization sounds straightforward, until agencies try to execute it"
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